We're here to help
We’re happy to assist you with any questions regarding our products, your order or our returns and exchange process.
Email: info@ghinicomo.com
Response Time: Our team aims to reply within 24–48 hours, Monday–Friday.
If your inquiry is urgent, please mark your email as “High Priority” and we’ll do our best to respond promptly.
Shipping and fulfilment times
Our scarves and twillies are created to order in limited runs. This ensures each scarf is finished to our exacting standards, reduces waste and preserves the exclusivity of each piece.
UK and Europe
- Dispatch: 10–20 working days
- Carrier: Royal Mail signed
- Tracking: Included - you will receive automatic updates via email
International
- Dispatch: 15–30 working days, depending on location and customs processing
- Carrier: DHL
- Duties & Taxes: International customers are responsible for import taxes and customs fees (DAP/DDU)
- Tracking: Included - automatic updates will be sent to your email
Premium packaging
Every scarf arrives in our signature Ghini envelope with a care guide included.
Care instructions
To keep your Ghini scarf or twilly looking beautiful for years:
- Ensure you cold hand wash or professional dry clean
- Avoid direct heat or prolonged sunlight
- Store in a dry, clean place (preferably in its original packaging)
Returns and exchanges
All Ghini scarves and twillies are made to order. We cannot accept returns unless the item is faulty or incorrect.
- Exchanges: Available only for damaged or incorrect items.
- How to Request: Email info@ghinicomo.com with your order number and photos of the item.
We aim to resolve all cases quickly and fairly to ensure your Ghini experience is seamless.
Frequently asked questions
How long will it take for my order to arrive?
- UK & Europe: 10–20 working days
- International: 15–30 working days
How do I track my order?
Tracking is included in all shipments. You’ll receive automatic updates via email once your parcel is dispatched.
Do you ship internationally?
Of course. We ship worldwide with DHL. International customers are responsible for duties and taxes.
Can I gift a Ghini scarf?
Yes! Each scarf arrives in elegant envelope packaging, perfect for gifting.
Is it 100% silk?
Yes, our scarves and twillies are crafted from 14-momme Mulberry silk, a sumptuous grade used by the oldest luxury houses.